FAQ’s

What are you having trouble with?

I can't remember or have lost my password.

You can reset you password here

Once you have submitted your request you will receive an email with a reset link.

How do I log into my Account?

Click the Login tab in the menu.

You will than see the below and you need to enter your username or email address that you signed up with followed by your password. if you have forgotten your password click the “Lost your password?” link

How do I access my content?

Make sure that you are logged into the site using the email address and password you set up at the time of your purchase.

From there you can go to the “MY ACCOUNT” Dashboard to view all of your purchased, downloads, video library items and more…

To access your account and videos click LOGIN
Now that you are logged in you will see the “MY ACCOUNT” tab.  by clicking on the “My Library” tab you can access your content.
The links to the right will take you directly to each pose or video set.  Here is also where you will find access to any downloads that you buy in the future.
My Password isn't working?

If you find for what ever reason you password is no longer working you can reset it via the login page.  it will send you an email with a reset link.

I haven't received an email with my download link.

If for what ever reason you have not received your downloads email after 10 mins. You can log directly into your account and download straight from you account dashboard.

I can't download the Posing videos

Posing videos are not downloadable.

How can I load my actions into Photoshop?

1 – Once you have downloaded your actions they will be inside a ZIP folder. Double click the folder to show the contents (if you are using Safari to download they will be in unzipped already). Save this folder to somewhere handy like the desktop.

2 – Open Photoshop, and click on the Actions Palette menu button (located in the top-right of the Actions Palette)

3 – Select “Load Actions”

4 – Select the .atn files from the folder you downloaded and saved to somewhere handy.

5 – Repeat for the other .atn files if necessary

How do I install Lightroom Presets

To install the Lightroom Collection you will need to have admin privileges on your computer. Please note that this collection is only supported for Lightroom CC 2016 and beyond.

  1. Download and unzip the Lightroom Collection
  2. Open Lightroom
  3. Go to Lightroom -> Preferences -> Presets -> Show Lightroom Presets Folder…
  4. In the new window of your folders, click Lightroom
  5. To install Presets, open Develop Presets folder and drag the folders “Kelly’s Colour Washes” and “Kelly’s Vignettes” from your download.
  6. To install Brushes, open Local Adjustment Presets folder and drag all files from the Brushes folder in your download.
  7. Restart Lightroom
How to apply a Coupon

You can apply a coupon on 2 different places during the purchasing process – in the Cart and in the Check out.

See images below:

IN THE CART


IN THE CHECKOUT